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Business Analyst
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Business Analyst / Technical Support position is for candidates with ability to grasp technical details and analyze Client issues. If you have analytical thinking with good communication skills, then this job is for you. The candidate will have the opportunity to work with Clients to understand their Business Requirement and get it implemented by coordinating it with the engineering team. Some of the technical requirements can be managed by configuring the system without needing to involve engineers. The job also entails monitoring various production system alerts, coordination with engineers or call client to resolve specific issue. If the candidate shows business skills over the period of time, then they can also grow in to Business Development and Marketing function. Showing higher coordination and analytical thinking allows them to grow in higher role to manage other resources.
Responsibilities:
  • Monitor Production Systems to troubleshoot any issues and communicate with client, or coworker
  • Operations requires addressing client/production issues via email, phone, fax, text-messaging and ticketing system with existing and new Clients
  • Acquire knowledge through trainings and self-learning to become subject matter expert on Products and Services offered to the clients
  • Gather and analyze information, evaluate impacts, resolve or escalate issues as needed
  • Manage client expectations
  • Be flexible to be on rotational on-call as needed
  • Co-ordinate & facilitate functional testing for deployment of product upgrades
  • Implement Configurations and Changes to applications (training provided)
Skills and Experience:
  • No experience is required for this job and technical training will be provided
  • Very strong communication and written skills
  • Ability to understand technical issues quickly and communicate them to engineers and coworkers.
  • Candidate with Science background is preferred. Degree in Information Technology / Computer Science, Information System is a plus
Other Requirements:
  • Working for 6 to 8 hour shift in night hours (US Business Hours) from home
  • Work on remaining 2 to 0 hours respectively during daytime with Engineers in the office (flexible hours)
  • Candidate must have work from home working environment, without getting disturbed.Laptop and Internet Expenses will be provided.
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